Refund Policy

Last updated: September 18, 2026

Request window and condition

Contact us within 30 calendar days of delivery to request a return or exchange of a new product. We accept both defective and non-defective returns. A change of mind, wrong choice, or preference return must be new, unused, and in original condition; damage, defects, a wrong item, missing parts, or a material description mismatch can also be raised. Applicable consumer rights remain intact.

Approval comes before mailing

Write to kunthurujayaram@gmail.com with your order number, checkout email, and reason. For a problem item, include clear product and package photos or video. Await approval and the correct return address and directions before sending the item. Exchange or replacement depends on review and available inventory.

Label, charges, and refund

Return by mail using the free prepaid return label included in the package after approval; if the label is missing, ask us for help. We charge no restocking fee. Once a refund is approved, we process and initiate it to the original payment method within 10 days. A bank or issuer may take longer to post the funds; original outbound shipping follows the order terms.